Privacy Policy

Protecting your privacy on our website

 

What this privacy policy covers

 

This privacy policy pertains to the use of the Trustegic Medical Billing Services website at www.trustthestrategy.com. This privacy policy covers how Trustegic Medical Billing Services, LLC. (“Trustegic Medical Billing Services”, We”, “Us”, or “Our”) treats personal information that Trustegic Medical Billing Services collects and receives through the website www.trustthestrategy.com as well as the Trustegic Medical Billing Services Customer Portal (collectively, the “Service” or “Services”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Personal information is information about you that is personally identifiable like your name, address, email address or phone number. Children under 13 are not permitted to use the Service, and so this privacy policy makes no provision for children's use of the site.

 

Information collection and how it is used

 

General Information

 

You do not have to give us any personal information, such as your name, e-mail address or Social Security number, to visit the service information portion of our website.

 

Trustegic Medical Billing Services collects personal information when you sign up for intake assessment to the Trustegic Medical Billing Services Service. When you sign up, we ask for your name, email address, phone number and your company's demographic and financial information such as credit card information.

 

When you sign up for a paid subscription, we will ask you to enter your credit card or ACH information. This information is encrypted on computer systems that are secured in a locked cage at a data center co-location facility rented by Trustegic Medical Billing Services.

 

Trustegic Medical Billing Services automatically receives and records information on our server logs from your browser, including your IP address and the page you request.

 

Trustegic Medical Billing Services uses information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, research, and anonymous reporting.

 

Trustegic Medical Billing Services will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

 

If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe by clicking on the link within the email.

 

If you’re a customer and you sign up for Trustegic Medical Billing Services Customer Portal and elect to use the online customer payment service, your transaction will be processed by Stripe, LLC., and the information you provide is subject to its privacy policy. Your credit card number and billing information will not be accessible by Trustegic Medical Billing Services.

 

IP Addresses

 

IP Addresses are automatically reported by your browser each time you view a web page or use our Service.

 

IP addresses may be used for various purposes, including:

 

  • To diagnose or service technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific Web company or ISP.

  • To estimate the total number of users visiting Trustegic Medical Billing Services from specific geographical regions.

 

Cookies and Other Tracking Technologies

 

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computers and stored on your computer's hard drive. We do link the information we store in cookies to personal information you submit while on our website.

 

Trustegic Medical Billing Services uses both "session" cookies and “persistent” cookies. A session ID cookie will get removed automatically when you close your Web browser. We may use session cookies to make it easier for you to navigate our website. A persistent cookie remains on your hard drive for an extended period of time. We may also set a persistent cookie to store your passwords, so you don’t have to enter it more than once if you so choose. We have cookies on our site, but the data is only collected in the aggregate. We use a third-party tracking service that uses cookies and other tracking technologies to track non-personally identifiable information about visitors to our site in the aggregate.

 

If you reject cookies, you may still use our website, but your ability to use some areas of our site, such as contests or surveys, will be limited.

 

Web Beacons / Gifs

 

Trustegic Medical Billing Services uses software technology called clear gifs or Web beacons to help us better manage content on our website by informing us what content is effective. These technologies are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. In some cases, we tie information gathered by clear gifs to our customers’ personal information; an example would be tracking emails that have been opened by recipients which allows us to measure the effectiveness of our communications and marketing campaigns.

 

3rd Party Tracking

 

The use of cookies by any tracking utility company is not covered by our privacy policy. We do not have access or control over these cookies. Tracking utility company may use session ID cookies and/or persistent cookies.

 

We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your Web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.

 

Behavioral Targeting / Re-Targeting

 

We partner with a third party ad network to either display advertising on our website or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

 

Protected Health Information

 

If you are a customer using the website, please do not provide Trustegic Medical Billing Services with Protected Health Information (PHI). If you are a customer using Trustegic Medical Billing Services, the information you provide to us through those Services may be considered PHI and will be protected by Trustegic Medical Billing Services as required by federal and state laws.

 

Information sharing and disclosure

 

Trustegic Medical Billing Services may be required to disclose personally identifiable information or protected health information under special circumstances, such as to comply with subpoenas or when your actions violate the Trustegic Medical Billing Services Terms of Service.

 

Trustegic Medical Billing Services may share demographic information with business partners, such as "7% of Trustegic Medical Billing Services customers are in the Richmond region" or the like. No personally identifiable information or protected health information will ever be used without your permission (i.e., we will ask you before using a quote or testimonial).

 

Third party vendors, including Google, show our ads on sites on the Internet. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

 

Trustegic Medical Billing Services does not rent, sell, or share personal information about you with other people or nonaffiliated companies for promotional purposes except to provide products or services you've requested or when we have your permission.

 

With your consent, we do share your name and email with certain partners we may work with. If you would not like your information shared with these partners, uncheck the box when asked this option or notify us via email at tmbs@trustthestrategy.com.

 

It may be necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Trustegic Medical Billing Service’s terms of use, or as otherwise required by law.

 

We will transfer information about you if Trustegic Medical Billing Services is acquired by or merged with another company. In this event, Trustegic Medical Billing Services will notify you by email or by putting a prominent notice on the Trustegic Medical Billing Services website before information about you is transferred and becomes subject to a different privacy policy.

 

We use other third parties such as a chat service provider to provide customer service to you, and a credit card processing company to bill you for goods and services, an email service provider to send out emails on our behalf, a website company to update and maintain our website. When you sign up for these services, we will specify what personally identifiable information is being shared as necessary for the third party to provide that service.

 

Accessing, updating, or correcting your personal information

 

If your personally identifiable information changes, or if you no longer desire our Service, you may correct it or request deletion by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within a reasonable timeframe.

 

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

Security

 

The security of your personal information is important to us. When you enter sensitive information such as credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

 

While we follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at tmbs@trustthestrategy.com

 

Customer testimonials, comments and reviews

 

We post customer testimonials, comments and reviews on our website which may contain personal information. We do obtain the customer's consent to post their name along with their testimonial via email prior to posting the testimonial. If you wish to update or delete your testimonial, you can contact us at tmbs@trustthestrategy.com

 

You should be aware that any personal information you submit on blogs on this site and others can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. To request removal of your personal information from our blog, contact us at tmbs@trustthestrategy.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

 

Links to other sites

If you click on a link to a third party site, you will leave this site and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as us. We encourage you to review the privacy policies of any other service provider from whom you request services.

 

Referrals

 

If you choose to use our referral service to tell a friend about our website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. Trustegic Medical Billing Services stores this information for the sole purpose of sending this one-time email. Your friend may contact us at tmbs@trustthestrategy.com to request that we remove this information from our database.

 

Collection and Use of 3rd Party Personal Information

 

You may also provide personal information about other people, such as their name, email address and phone number. It is your responsibility to get permission from anyone whose personal information you provide to us. We will only use that personal information for the purpose of completing your request.

 

Social Media Widgets

 

Our website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our website. These Features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy policy of the company providing it.

 

Single Sign-On

 

You can log in to portions of our main Trustegic Medical Billing Services website using sign-in services such as LinkedIn Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form. Services like LinkedIn Connect give you the option to post information about your activities on portions of our main Trustegic Medical Billing Services website to your profile page to share with others within your network.

 

Information Related to Data Collected through the Trustegic Medical Billing Services

 

Information Related to Data Collected for our Customers

 

Trustegic Medical Billing Services may collect information under the direction of its Customers and has no direct relationship with the individuals whose personal information it processes. If you are a customer of one of our Customers and would no longer like to be contacted by one of our Customers that use our Service, please contact the Customer that you interact with directly. We may transfer personal information to companies that help us provide our Service. Transfers to subsequent third parties are covered by the service agreements with our Customers.

 

Access and Retention of Data Controlled by our Customers:

 

Trustegic Medical Billing Services has no direct relationship with the individuals whose personal information it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Trustegic Medical Billing Services Customer (the data controller). If requested to remove data, we will respond within 45 days, subject to any permissible extensions. If the Customer is a Covered Entity under HIPAA, your rights with respect to your protected health information are governed by HIPAA as well as our Business Associate Agreement with that Customer.

 

We will retain personal information we process on behalf of our Customers for as long as needed to provide services to our Customer. Trustegic Medical Billing Services will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

Data Aggregation Services & De-identified Data

 

To the extent we receive protected health information from Customers that are Covered Entities under HIPAA, we may use such information to provide data aggregation services (as that term is defined by HIPAA) and to create de-identified data in accordance with 45 CFR 164.514(a)-(c) retaining any and all ownership claims relating to the de-identified data Trustegic Medical Billing Services creates from protected health information. Trustegic Medical Billing Services may use, during and after this agreement, all aggregate non-identifiable information and de-identified data for purposes of enhancing the Software and Service, technical support and other business purposes, all in compliance with the HIPAA Privacy Standards, including without limitation the limited data set and de-identification of information regulations.

 

Virginia Privacy Rights

 

Personal Information Privacy Act

§ 59.1-442. (Effective until January 1, 2021) Sale of purchaser information; notice required.

A. No merchant, without giving notice to the purchaser, shall sell to any third person information which concerns the purchaser, and which is gathered in connection with the sale, rental or exchange of tangible personal property to the purchaser at the merchant's place of business. Notice required by this section may be by the posting of a sign or any other reasonable method. If requested by a purchaser not to sell such information, the merchant shall not do so. No merchant shall sell any information gathered solely as the result of any customer payment by personal check, credit card, or where the merchant records the customer's driver's license number. This subsection shall not be construed as authorizing a merchant to sell to a third person any information concerning a purchaser if the sale or dissemination of the information is prohibited pursuant to § 59.1-443.3.

 

B. For the purposes of this section and § 59.1-443.3, "merchant" means any person or entity engaged in the sale of goods from a fixed retail location in Virginia.

 

1992, c. 807; 2014, cc. 789, 795.

 

§ 59.1-442. (Effective January 1, 2021) Sale of purchaser information; notice required.

A. No merchant, without giving notice to the purchaser, shall sell to any third person information that concerns the purchaser and that is gathered in connection with the sale, rental, or exchange of tangible personal property to the purchaser at the merchant's place of business. Notice required by this section may be by the posting of a sign or any other reasonable method. If requested by a purchaser not to sell such information, the merchant shall not do so. No merchant shall sell any information gathered solely as the result of any customer payment by personal check, credit card, or where the merchant records the number of the customer's driver's license or other document issued under Chapter 3 (§ 46.2-300 et seq.) of Title 46.2 or the comparable law of another jurisdiction. This subsection shall not be construed as authorizing a merchant to sell to a third person any information concerning a purchaser if the sale or dissemination of the information is prohibited pursuant to § 59.1-443.3.

 

B. For the purposes of this section and § 59.1-443.3, "merchant" means any person or entity engaged in the sale of goods from a fixed retail location in Virginia.

 

1992, c. 807; 2014, cc. 789, 795; 2020, cc. 1227, 1246.

 

§ 59.1-443. Exceptions.

Section 59.1-442 shall not apply to: (i) information gathered for purposes of extending credit or the recording and sale, rental, exchange or disclosure to others of information obtained from any public body as defined in the Virginia Freedom of Information Act (§ 2.2-3700 et seq.); (ii) the sale of information concerning a check or credit card transaction when it is incidental to the sale or other disposition of accounts receivable; (iii) the furnishing by a merchant of information on check writing activity of its customers in conjunction with check validation transactions; or (iv) information sold in connection with any sale by a business of the business's retail operations at one or more locations, provided that the information is sold only to the purchasers thereof.

 

1992, c. 807; 1993, c. 453; 2004, c. 241.

 

§ 59.1-443.1. Recording date of birth as condition of accepting checks prohibited.

A. As used in this section:

 

"Check" shall have the same meaning as defined in § 8.3A-104.

 

B. Except as provided in subsection C, no person who accepts checks for the transaction of business shall, as a condition of accepting the check, record, or request or require a person to record, his or her date of birth upon the check or otherwise.

 

C. This section does not require a person to accept checks for the transaction of business. Nothing in this section shall apply to (i) the collection or use of a date of birth that is unrelated to accepting payment by check or (ii) a requirement that the person paying by check provide the year of his birth.

 

2004, c. 241; 2005, c. 839.

 

§ 59.1-443.2. Restricted use of social security numbers.

A. Except as otherwise specifically provided by law, a person shall not:

 

1. Intentionally communicate another individual's social security number to the general public;

 

2. Print an individual's social security number on any card required for the individual to access or receive products or services provided by the person;

 

3. Require an individual to use his social security number to access an Internet website, unless a password, unique personal identification number or other authentication device is also required to access the site; or

 

4. Send or cause to be sent or delivered any letter, envelope, or package that displays a social security number on the face of the mailing envelope or package, or from which a social security number is visible, whether on the outside or inside of the mailing envelope or package.

 

B. This section does not prohibit the collection, use, or release of a social security number as permitted by the laws of the Commonwealth or the United States, or the use of a social security number for internal verification or administrative purposes unless such use is prohibited by a state or federal statute, rule, or regulation.

 

C. In the case of any (i) health care provider as defined in § 8.01-581.1, (ii) manager of a pharmacy benefit plan, (iii) insurer as defined in § 38.2-100, (iv) corporation providing a health services plan, (v) health maintenance organization providing a health care plan for health care services, or (vi) contractor of any such person, the prohibition contained in subdivision 2 of subsection A shall become effective on January 1, 2006.

 

D. This section shall not apply to public bodies as defined in § 2.2-3701.

 

E. No person shall embed an encrypted or unencrypted social security number in or on a card or document, including, but not limited to, using a bar code, chip, magnetic strip, or other technology, in place of removing the social security number as required by this section.

 

2005, c. 640; 2008, cc. 562, 820.

 

§ 59.1-443.3. (Effective until January 1, 2021) Scanning information from driver's license or identification card; retention, sale, or dissemination of information.

A. No merchant may scan the machine-readable zone of a Department of Motor Vehicles-issued identification card or driver's license, except for the following purposes:

 

1. To verify authenticity of the identification card or driver's license or to verify the identity of the individual if the individual requests a service pursuant to a membership or a service agreement, pays for goods or services with a method other than cash, returns an item, or requests a refund or an exchange;

 

2. To verify the individual's age when providing age-restricted goods or services to the individual if there is a reasonable doubt of the individual having reached 18 years of age or older;

 

3. To prevent fraud or other criminal activity if the individual returns an item or requests a refund or an exchange and the merchant uses a fraud prevention service company or system. Information collected by scanning an individual's identification card or driver's license pursuant to this subdivision shall be limited to the individual's name, address, date of birth, and driver's license number or identification card number;

 

4. To comply with a requirement imposed on the merchant by state or federal law;

 

5. To provide to a check services company regulated by the federal Fair Credit Reporting Act, (15 U.S.C. § 1681 et seq.), that receives information obtained from an individual's identification card or driver's license to administer or enforce a transaction or to prevent fraud or other criminal activity; or

 

6. To complete a transaction permitted under the Gramm-Leach-Bliley Act, (15 U.S.C. § 6801 et seq.), or the federal Fair Credit Reporting Act, (15 U.S.C. § 1681 et seq.).

 

B. No merchant shall retain any information obtained from a scan of the machine-readable zone of an individual's identification card or driver's license except as permitted in subdivision A 1, 3, 4, 5, or 6. The merchant shall destroy the retained information when the purpose for which it was provided and retained under this section has been satisfied.

 

C. No merchant shall sell or disseminate to a third party any information obtained from a scan of the machine-readable zone of an individual's identification card or driver's license for any marketing, advertising, or promotional purpose. This subsection shall not prohibit a merchant from disseminating to a third party any such information for a purpose described in subdivision A 3, 4, 5, or 6.

 

D. Any waiver of a provision of this section is contrary to public policy and is void and unenforceable.

 

2014, cc. 789, 795; 2020, c. 542.

 

§ 59.1-443.3. (Effective January 1, 2021) Scanning information from driver's license or other document; retention, sale, or dissemination of information.

A. No merchant may scan the machine-readable zone of a driver's license or other document issued by the Department of Motor Vehicles under Chapter 3 (§ 46.2-300 et seq.) of Title 46.2 or the comparable law of another jurisdiction, except for the following purposes:

 

1. To verify authenticity of the driver's license or other document or to verify the identity of the individual if the individual requests a service pursuant to a membership or a service agreement, pays for goods or services with a method other than cash, returns an item, or requests a refund or an exchange;

 

2. To verify the individual's age when providing age-restricted goods or services to the individual if there is a reasonable doubt of the individual having reached 18 years of age or older;

 

3. To prevent fraud or other criminal activity if the individual returns an item or requests a refund or an exchange and the merchant uses a fraud prevention service company or system. Information collected by scanning an individual's driver's license or other document pursuant to this subdivision shall be limited to the individual's name, address, and date of birth and the number of the driver's license or other document;

 

4. To comply with a requirement imposed on the merchant by the laws of the Commonwealth or federal law;

 

5. To provide to a check services company regulated by the federal Fair Credit Reporting Act, (15 U.S.C. § 1681 et seq.), that receives information obtained from an individual's driver's license or other document to administer or enforce a transaction or to prevent fraud or other criminal activity; or

 

6. To complete a transaction permitted under the federal Gramm-Leach-Bliley Act, (15 U.S.C. § 6801 et seq.), or the federal Fair Credit Reporting Act, (15 U.S.C. § 1681 et seq.).

 

B. No merchant shall retain any information obtained from a scan of the machine-readable zone of an individual's driver's license or other document except as permitted in subdivision A 1, 3, 4, 5, or 6. The merchant shall destroy the retained information when the purpose for which it was provided and retained under this section has been satisfied.

 

C. No merchant shall sell or disseminate to a third party any information obtained from a scan of the machine-readable zone of an individual's driver's license or other document for any marketing, advertising, or promotional purpose. This subsection shall not prohibit a merchant from disseminating to a third party any such information for a purpose described in subdivision A 3, 4, 5, or 6.

 

D. Any waiver of a provision of this section is contrary to public policy and is void and unenforceable.

 

2014, cc. 789, 795; 2020, cc. 542, 1227, 1246.

 

§ 59.1-444. Damages.

A person aggrieved by a violation of any provision of this chapter, except § 59.1-443.2, shall be entitled to institute an action to recover damages in the amount of $100 per violation. In addition, if the aggrieved party prevails, he may be awarded reasonable attorney's fees and court costs. Actions under this section shall be brought in the general district court for the city or county in which the transaction or other violation that gave rise to the action occurred. A violation of the provisions of § 59.1-443.2 is a prohibited practice under the Virginia Consumer Protection Act (§ 59.1-196 et seq.).

 

1992, c. 807; 1993, c. 453; 2004, c. 241; 2005, c. 640.

 

The chapters of the acts of assembly referenced in the historical citation at the end of these sections may not constitute a comprehensive list of such chapters and may exclude chapters whose provisions have expired.

 

The Virginia General Assembly is offering access to the Code of Virginia on the Internet as a service to the public. We are unable to assist users of this service with legal questions nor respond to requests for legal advice or the application of the law to specific facts. Therefore, to understand and protect your legal rights, you should consult an attorney.

 

The Code of Virginia online database excludes material copyrighted by the publisher, Michie, a division of Matthew Bender. Copyrighted material includes annotations and revisors' notes, which may be found in the print version of the Code of Virginia. Annotated print copies of the Code of Virginia are available in most Virginia public library systems, from LexisNexis (1-800-446-3410), and from West, a Thomson-Reuters business (1-800-344-5008).Changes to this privacy policy

 

Trustegic Medical Billing Services may update this policy at any time for any reason. We encourage you to periodically review this page for the latest information on our privacy practices.

 

Questions

 

If you have questions or suggestions, you can contact us at:

 

Trustegic Medical Billing Services

P.O Box 38412

Henrico, Virginia 23231

Phone: 804-447-5720

Email: tmbs@trustthestrategy.com

 

Last Updated

 

This policy was last updated on August 1, 2021.

For the Terms of Service governing Trustegic Medical Billing Services Managed Billing Customers, click here.